Shipping policy

Last updated: March 17, 2026

This Shipping Policy applies to all purchases made on olvva.shop and outlines our fulfillment and delivery practices.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

2. Shipping Time & Delivery Estimates

We strive to provide reliable international delivery for our premium ceramic mugs.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated shipping time to New Zealand is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost

We offer Free Shipping on all orders to New Zealand. No handling or delivery fees apply.

4. Tax Information (Customs & GST)

For our customers in New Zealand, please note the following regarding taxes:

  • Import Duties & GST: As this is an international shipment from the United States, your order may be subject to New Zealand Goods and Services Tax (GST) or import duties levied by New Zealand Customs.
  • Responsibility: These potential charges are not collected at checkout by olvva.shop and are the sole responsibility of the recipient upon the package's arrival in New Zealand.
  • Sales Tax: Applicable US Sales Tax may be calculated at checkout based on your billing address and Illinois state laws.

5. Shipping Locations

We currently ship to New Zealand. If your destination is not listed at checkout, please contact us for further assistance.

6. Tracking Your Order

Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.

7. Delays

Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance procedures, or carrier delays. We appreciate your understanding in the event of any unforeseen delays.

8. Contact Information

If you have any questions regarding our shipping policy, please contact us:

  • Operator: 11791 METRO, LLC
  • Email: support@olvva.shop
  • Address: 6500 S OAKLEY AVE, CHICAGO, IL 60636, USA
  • Phone: +1 217-457-7582